hi5 Dispute Resolution

Member Complaints

hi5 is committed to ensuring member satisfaction. We ask you to first contact our Customer Experience team with any disputes, as they may be able to quickly resolve any concerns. The hi5 Customer Experience team is dedicated to the review and resolution of member complaints. You can submit your complaint directly by filling out the following form http://www.hi5.com/support.html. You will receive a ticket number for your submission and a Customer Experience team member will respond to your concern.

Notice of Dispute

If you are not satisfied with the resolution provided by the Customer Experience team you may submit a Notice of Dispute form to the Dispute Resolution Department.

Arbitration Initiation Form

hi5 will work with you to resolve the dispute, but if within 30 days of the receipt of your complaint by hi5 you and hi5 are not able to reach a satisfactory resolution, you may commence arbitration proceedings through the submission of the Demand for Arbitration to the American Arbitration Association.